Your privacy matters to us
We are committed to protecting your personal information
Introduction to our privacy policy
At xeneforvia, we value your privacy and take our responsibility to protect your information seriously. This policy explains how we collect, use, and safeguard your personal data.
Our practices comply with Australian privacy laws and relevant international standards. We encourage you to read this policy carefully for a clear understanding of your rights.
Information we collect
We collect personal information directly from you and automatically through our website to provide and improve our service.
Information you provide directly
- • Contact details such as name and email address
- • Subscription information and plan details
- • Communication records with our advisors
- • Feedback or survey responses you submit
- • Other information you choose to provide
Information collected automatically
- • Device type and operating system used
- • IP address and browser type
- • Usage data such as pages visited
- • Time and date of access to the site
- • Cookie and analytics data
How we use your information
Your information is used to provide our service, communicate with you, and meet legal obligations.
- • Manage your subscription and account
- • Respond to your enquiries and requests
- • Send important service updates
- • Improve site functionality and user experience
- • Comply with regulatory requirements
- • Conduct analytics and reporting
- • Prevent fraud and protect security
Our promise: We do not sell or rent your personal data. Your information is handled with care and stored securely, with access limited to authorised staff.
Sharing your information
We only share your data when required to deliver our service, comply with law, or protect our rights.
Service providers
We may use trusted partners to support our operations, who must meet strict privacy standards.
Legal obligations
We may disclose your data when required by law or regulatory authorities.
Anonymous statistics
We may publish aggregated, non-identifiable usage data.
Your privacy rights
You have the right to access, correct, or delete your personal information and to make other requests regarding your data.
- • Request access to your personal data.
- • Request correction of inaccurate data.
- • Request deletion of your data.
- • Request data transfer to another service.
- • Object to certain types of processing.
- • Request restriction of data use.
To exercise your rights or ask privacy questions, contact our team using the details below.
How we protect your data
We use industry-standard security measures and maintain strict internal policies to keep your data safe.
Technical safeguards
- • Data encryption and secure servers
- • Network monitoring and intrusion detection
- • Regular security assessments
- • Multi-factor authentication for access
Organisational safeguards
- • Access limited to authorised personnel
- • Staff training on data protection
- • Regular privacy audits and reviews
- • Clear internal protocols for handling data
How long we keep your data
We retain your information only as long as needed to deliver our service and meet legal obligations.
- • Kept for the duration of your subscription
- • Kept as long as required for service
- • Stored as long as needed for support
- • Stored according to Australian regulations
- • Kept until you opt out or unsubscribe
We delete or anonymise data when no longer required.
International data transfers
If we transfer your data outside Australia, we ensure appropriate protections are in place.
- • Use of standard contractual clauses
- • Data processed by trusted providers
- • Compliance with privacy regulations
- • Periodic review of transfer arrangements
Cookies and tracking technologies
We use cookies to enhance your experience, analyse site traffic, and support core site functions.
Types of cookies used
- • Required for website operation and security
- • Help us improve site functionality
- • Remember your preferences for convenience
- • Support interactive features of our site
You can manage cookies through your browser settings at any time.
Changes to this policy
We may update this privacy policy to reflect changes in our practices or legal requirements.
- • Notice posted on our website
- • Email sent to subscribers
- • Policy effective date updated
- • Summary of key changes provided
Please review this policy regularly for updates.
Contact us about privacy
If you have questions or wish to exercise your rights, contact us using the details below.
xeneforvia
Level 4, 55 Southbank Boulevard, Southbank, VIC 3006 Australia
Phone: +61324817328
Email: content@xeneforvia.com
Policy last updated September 13, 2025
Effective from September 13, 2025