Terms and conditions for subscription service

Please read these terms before using our website or subscribing to our service. By accessing our site or signing up, you agree to these conditions.

September 7, 2025

Acceptance of terms

By using our website or subscribing, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not accept the terms, do not use our services.

Definitions

Certain terms are defined below for clarity throughout this agreement.

  • "Service" refers to our ongoing financial planning subscription.
  • "Subscriber" means any individual or entity using our subscription service.
  • "Content" includes all materials, text, images, and resources on this site.
  • "Advisor" means our qualified staff providing guidance.

Use of the service

The subscription provides ongoing access to consultation and plan reviews. All advice is general and may not suit every situation.

Eligibility

Subscribers must be at least 18 years old and legally able to enter into agreements under Australian law.

Service not available to minors.

Your responsibilities

Subscribers are responsible for providing accurate information and using the service appropriately.

  • Provide current and truthful contact details at registration.
  • Inform us of changes to your situation affecting the service.
  • Comply with all relevant laws and regulations.
  • Respect the privacy of other users and our staff.

Prohibited uses

You may not use the service for any of the following purposes:

  • Unlawful or fraudulent activities of any kind.
  • Sharing, reselling, or distributing our content without permission.
  • Attempting to gain unauthorised access to our systems.
  • Disrupting the normal operation of the website or service.
  • Misrepresenting your identity or qualifications.

Intellectual property rights

All content on this site is owned or licensed by us and protected under intellectual property laws. You may not reproduce, distribute, or modify content without written consent.

User content

You are responsible for any content you submit or share through the service. We reserve the right to remove inappropriate material.

Your rights regarding submissions:

By submitting content, you grant us a licence to use it for service delivery and improvement.

Privacy and data protection

We handle your personal information in accordance with our privacy policy, which forms part of these terms. For details, review our policy linked below. View privacy policy

Disclaimer of warranties and information

The service and all website content are provided "as is" without warranties of any kind.

Important notice:

We do not guarantee outcomes, results, or suitability of information for your individual needs. Results may vary.

Limitation of liability

We are not liable for any loss or damages resulting from use of this website or service, except as required by law.

Indemnification

You agree to indemnify us against any claims or liability arising from misuse of the service.

Dispute resolution process

Any disputes will first be addressed through good faith negotiation between parties.

Arbitration

If negotiation fails, disputes may be settled by arbitration in accordance with Australian law.

Arbitration decisions are binding and final.

Online dispute resolution

You may use Australian online dispute resolution services for certain issues.

Learn about ODR here: Learn about ODR here

Governing law and jurisdiction

All disputes are governed by the laws of Australia. Jurisdiction is exclusively in Australian courts.

Termination

We reserve the right to suspend or terminate your subscription for breach of these terms or inappropriate conduct.

Changes

We may update these terms at any time. Continued use means you accept the latest version.

Severability

If any part of these terms is unenforceable, the remainder stays in effect.

Entire agreement

These terms and our policies represent the full agreement between you and us for the service.

Contact us for questions

Reach out with any questions about these terms or our services.

Email address: content@xeneforvia.com

Phone number: +61324817328

Office address: Level 4, 55 Southbank Boulevard, Southbank, VIC 3006 Australia

Effective date: September 7, 2025

Version: 1.0